Use the sections below to identify common causes before reporting a problem.
The camera does not open
- Open the device’s JotCam app settings.
- Confirm camera permission is enabled.
- Close and reopen JotCam.
- Confirm another app is not actively using the camera.
If the issue continues, restart the device and try again.
Coordinates are unavailable
Confirm:
- Coordinates are enabled in JotCam Settings
- Location permission is enabled
- Device location services are on
- The device has a reasonable view of the sky when satellite reception is needed
Location may be unavailable or less accurate inside buildings, below grade or near obstructions.
The compass heading looks wrong
Move away from:
- Vehicles
- Structural steel
- Electrical equipment
- Magnets or magnetic accessories
Recalibrate the device compass using the device manufacturer’s guidance. Heading remains contextual and is not a survey bearing.
The flash, torch or timer is not behaving as expected
Open the camera tools and confirm the current setting.
- Flash affects the captured image.
- Torch stays on while framing.
- Timer delays capture after the shutter is pressed.
Device hardware and camera availability may affect these controls.
A photo is in the wrong Session
- Open History.
- Press and hold the photo.
- Select any other affected records.
- Tap Move to session.
- Choose the correct destination.
Confirm the correct Project when Session names repeat across different dates.
A saved note needs to change
There are two kinds of note behaviour:
- Use Add/Edit note in History to change the Report Note used in generated PDFs.
- A visible Photo Note already burned into a finished JPEG does not change when the Report Note is edited.
If the visible image text is wrong, preserve the original and create a corrected finished record from the appropriate source.
A deleted History photo still appears in the device gallery
This is expected. Removing a record from JotCam History does not delete the separate finished copy saved to the device’s photo library or gallery.
Delete the gallery copy separately if authorized and required.
An imported photo has no JotCam stamp or coordinates
Imported photos do not receive the original JotCam camera stamp or capture metadata that was unavailable in the source.
You can still organize the record, add a Report Note, annotate the image and include it in supported exports.
A KMZ is missing photos
KMZ includes only photos with GPS coordinates. Records without usable location data are omitted.
A PDF contains the wrong records
Before generating again:
- Confirm the correct Project.
- Review the selected Sessions and unsessioned records.
- Check filters in History.
- Confirm repeated Session names belong to the intended Project.
- Reorder Session rows if necessary.
The report logo does not appear
In Settings:
- Open the PDF export section.
- Enable Use custom logo.
- Choose a supported PNG or JPEG.
- Generate the report again.
The logo appears in the PDF header, not on individual photos.
An export cannot be shared
Confirm:
- The file finished generating
- The destination app is installed and available
- The device has sufficient storage
- A network connection is available when the destination requires one
Try saving the file locally first, then share the saved copy.
Report a problem
Include:
- Device model
- Operating-system version
- JotCam version
- What you were trying to do
- Exact steps that caused the problem
- What you expected
- What happened instead
- A screenshot or screen recording, when useful
Do not include confidential project information in screenshots, recordings or exported examples.